BAKU, Azerbaijan, October 23. The
work to digitize social services and implement artificial
intelligence continues in Uzbekistan, the deputy director of the
country’s National Agency for Social Protection, Sirojiddin
Abdullayev, told Trend on October 23
on the sidelines of the “SOCGOV 2026” international forum in
Khankendi.
According to him, Azerbaijan and Uzbekistan have
implemented about 20 cooperation projects in the field of social
services. Based on the experience of Azerbaijan’s DOST centers,
INSON centers have also been established in Uzbekistan.
Abdullayev noted that up to 80% of services in
Uzbekistan are provided digitally. This allows citizens,
particularly those in need of social support, to receive the
necessary services without leaving their homes.
He said that, as part of the cooperation with DOST,
efforts to digitize social services and apply artificial
intelligence are expanding.
The agency representative emphasized that expanding
digitization and minimizing the human factor are of great
importance for achieving the goals set within the social protection
system.
Meanwhile, an international forum titled “SOCGOV 2026:
Digital Analytics for Smart Governance” is taking place in
Khankendi.
The forum, organized by the DOST Agency under the
Ministry of Labor and Social Protection of the Population, is
attended by government officials from various countries, as well as
local and international experts.
The forum’s goal is to discuss opportunities for
applying artificial intelligence and digital analytics in the field
of social services, identify innovative solutions that promote
greater accessibility, flexibility, and transparency in relations
between the government and citizens, and exchange best practices in
the field of smart governance.
